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Fairbanks North Star Borough launches new service area reporting system

Published: Aug. 11, 2021 at 4:45 PM AKDT
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FAIRBANKS, Alaska (KTVF) - The Fairbanks North Star Borough has announced a new system for reporting issues in borough service areas.

Service areas are specific tax districts which receive services for roads, street lights, and/or water and sewage from the borough.

Under this new method, if a resident in a service area sees a problem with any of these services, they can take a photo with their cell phone. These photos can then be submitted to the borough’s website with a description of the issue being reported.

From there, Rural Services will report that issue to the commissioner in charge of the relevant service area, and the commissioner will take the steps necessary to solve the problem.

This new system also uses a map of all complaints received, so that a resident can check online to see if their issue has already been reported.

Michael Bredlie, Rural Services Manager with the borough, explained that “it also will allow us to kind of see a snapshot of all of our service areas, all of the issues that have been reported, and just see how they’ve been progressing. So has the work been started yet? Is it being completed? Has it been approved? All those different aspects of it. We’d be able to take kind of a snapshot of the entire borough.”

The system is currently live, and can be accessed here.

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